Providing assistive technology products and services since 1992

Shipping & Returns

Shipping & Handling Costs

There is a minimum $8.00 shipping and handling charge for all U.S. orders. Shipment is normally made within 24-48 hours once payment has been verified; please allow 5 business days for delivery. UPS Second Day and next-day shipping are also available at an additional cost. Please call or email for more information. New Jersey residents must add 7.00 percent sales tax.

In some cases, shipping charges for Alaska, Hawaii, US Territories and other countries may be different from those shown here. Tom Caine and Associates, LLC will contact you before processing your order if the shipping charge will be different from that shown.

International Shipping & Handling Costs
For foreign orders, we will contact you and quote exact shipping charges for your order. Payment must be made in U.S. funds. Credit Card payments are preferred, or you can send an international money order in US dollars. US please allow 2-3 weeks delivery.

The customer is responsible for any import duties or taxes that may be levied by the country of destination. Tom Caine and Associates, LLC does not know what these charges may be; contact your customs department for more information.

Return Policy

All merchandise purchased from Tom Caine and Associates, LLC may be returned within 30 days for exchange, credit or refund if it is in unmarked, like-new condition and in original packaging. Product returns after 30 days are subject to a 20% restocking fee. We do not accept product returns after 90 days. Customer is responsible for the return shipment and associated costs and maintains ownership of product returned until it is received at our warehouse.

Please contact Tom Caine and Associates, LLC for a return authorization (RA) number and instructions before returning any shipped items. We cannot accept returns without an RA number. When returned item is received we will then ship out the replacement product to you.